support Archives * NY French Geek

This Week: Support Center Re-locating

We’re packing our bags and moving the help desk this week. The new help desk will make it easier to:

report an issue
ask a question
submit a feature request

All in one convenient location!

It’s been a long road since mission accomplished and the Support Center you see now was launched. The good thing is, the upcoming help desk will be streamlined, simplified, and easily searched. All important information in the current ZenDesk knowledge base will be transferred to our UserVoice knowledge base. Basically, we’re gathering all that we learned from our first FAQ site and applying it to … Lire la suite

Make a great product, gain a user. Have great support, earn a fan – Can’t agree more with @a4agarwal

Amazon emailed me last week. A product manager for S3 wanted to talk about our use of their services. (Amazon S3 provides the storage for all the images and video on Posterous). It seemed like a great opportunity to talk to someone within Amazon about issues we’ve been having, and features we’d like to see.

Once we got on the phone, it was clear that this person didn’t want to help us at all. He just wanted to pick our brain to get ideas on how to increase sales and keep customers. I have no desire to give my time