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Make a great product, gain a user. Have great support, earn a fan – Can’t agree more with @a4agarwal

Amazon emailed me last week. A product manager for S3 wanted to talk about our use of their services. (Amazon S3 provides the storage for all the images and video on Posterous). It seemed like a great opportunity to talk to someone within Amazon about issues we’ve been having, and features we’d like to see.

Once we got on the phone, it was clear that this person didn’t want to help us at all. He just wanted to pick our brain to get ideas on how to increase sales and keep customers. I have no desire to give my time